SAP IT Service Management (SAP ITSM)

Providing a higher standard for incident resolution.

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Slow resolution to IT issues is frustrating, but it can also cause severe business loss if not managed correctly.

As incidents arise, SAP ITSM resolves matters quickly, minimizing their effects by identifying the root cause and taking immediate corrective action. ITSM enables businesses to run ITIL-compliant processes such as incident and problem management, change and service asset management, knowledge management, financial management and more.

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SAP ITSM core processes:

The tool brings instant clarity to any issues as they arise, connecting those affected and individual departments, consultants or support staff to resolve the matter quickly.

Incident management

Resolves incidents reported by end users.

Knowledge management

Provides information about a subject, usually about resolving incidents.

Problem management

Investigates disruptions and provides solutions, preventing reoccurring disruptive events.

Service request management

Manages predefined IT services that are used regularly within the organization.

The highly configurable tool can be set up to match your exact business needs and provides a higher level of service by:

Integrating with your ECC or S/4HANA

Delivering a custom auto-escalating framework to track progress on tickets and requests

Ability to raise requests from the product itself without logging it in a separate tool

Capturing and documenting incidents from creation to resolution

Ensuring best practice processes are followed

Providing full control and transparency

Connecting to SAP and non-SAP tools

Configured and customized in just 8 weeks.

To realize the full potential of ITSM, book a call with one of our technical consultants.